Current directions, access information, maps, contacts, and arrival expectations.
Personalized Guest Experiences
Make every guest feel expected.
VisitCX gives each guest one clear, current, mobile experience for the details that help them feel prepared, welcomed, and understood.
Agendas, travel, parking, maps, people, resources, forms, content, and follow-up can all reflect the visit they are actually having—not a generic version of it.
Hosts, speakers, guides, and team bios relevant to the experience.
Your Innovation Center Visit
Thursday, October 15 · Grand Rapids
Today
Current
Your agenda
8:30Welcome & Introductions
9:15Strategy Workshop
11:30Working Lunch
Arrival
For You
South visitor entrance
Parking, entrance instructions, host contact, map, and arrival time.
Meet Your Hosts
3 People
Your visit team
Executive sponsor, account lead, and innovation specialist.
Home
Agenda
People
More
Updated agendas, resources, messages, and details can remain relevant throughout the day.
More Than a Guest Portal
The experience begins before anyone walks through the door.
Guests form an impression while they are arranging travel, looking for parking, wondering what to expect, and trying to understand who they will meet. VisitCX turns those questions into opportunities to create confidence and connection.
Prepare Each Guest
Give people the arrival, travel, schedule, parking, access, attire, contact, and expectation details they need before the experience begins.
Make the Experience Relevant
Present the agendas, people, maps, resources, forms, and content that apply to that guest, group, role, visit type, or program.
Continue Beyond the Day
Extend the relationship with follow-up resources, surveys, documents, next steps, and content connected to what guests experienced.
Before, During, and After
Support the guest throughout the full experience journey.
VisitCX can change with the stage of the visit so people see what matters now without losing access to what they will need next.
Prepare
Before Arrival
Share travel, parking, maps, contacts, forms, expectations, agendas, preparation materials, and important logistics.
Welcome
At the Beginning
Help guests know where to go, who is expecting them, how the day begins, and what information is most relevant.
Guide
During the Experience
Keep schedules, people, room details, maps, resources, content, announcements, and changes easy to access.
Continue
After the Experience
Share follow-up materials, surveys, decisions, documents, contact information, and the next step in the relationship.
Personal Without Becoming Manual
The right information can find the right guest.
VisitCX can reflect information already connected to the visit while allowing your team to add the thoughtful details that make the experience distinctive. Guests receive a relevant journey without requiring every page to be rebuilt from scratch.
The visit defines the context
Location, visit type, status, agenda, guest, group, role, and other details help determine what belongs in the experience.
Current information can flow from VisitWorks
Agenda, travel, people, maps, resources, forms, and other connected details can remain aligned with the operational plan.
Your team adds the human touches
Welcome messages, tailored content, recommendations, context, teasers, documents, and thoughtful extras can make the journey distinctive.
The guest feels seen
The experience reflects who they are, why they are visiting, and what matters during their time with your organization.
Different Audiences. Different Views.
One experience does not have to look the same for everyone.
A customer, exhibitor, organizer, student, chaperone, visitor, speaker, or vendor may need very different information. VisitCX can support distinct journeys while keeping them connected to the same underlying experience.
Present different pages, resources, forms, and information by audience, role, location, or visit type.
Change what guests see before, during, and after the experience.
Support branded views for different programs, facilities, events, or customer experiences.
Keep one consistent access point even when the content behind it changes.
Customers and Guests
Agendas, people, travel, hospitality, maps, resources, and personalized follow-up.
Exhibitors and Organizers
Event details, services, requests, deadlines, schedules, parking, food, vendors, and contacts.
Learners and Visitors
Preparation, transportation, accessibility, program schedules, resources, and continued learning.
Groups and Chaperones
Arrival, group instructions, schedules, contacts, meals, transportation, and accessibility details.
Hosts and Speakers
Session details, timing, contacts, audience context, materials, rooms, and supporting information.
Any Role You Define
Views can be shaped around the audiences, programs, events, and experiences your organization supports.
Capabilities That Serve the Guest
Everything they need—without making them search for it.
VisitCX brings essential details and meaningful content together in a mobile-friendly experience designed around the journey.
Personalized Agendas
Present the current schedule, sessions, timing, locations, people, descriptions, and supporting details relevant to the guest.
Travel, Parking, and Arrival
Share flights, hotels, ground transportation, parking, entrances, maps, access, attire, and host contact information.
People and Context
Introduce hosts, speakers, guides, executives, participants, and other people connected to the experience.
Forms and Guest Details
Collect dietary, accessibility, travel, interest, preparation, service, and other information needed before the experience.
Content and Resources
Provide videos, documents, biographies, recommendations, teasers, learning materials, menus, and relevant supporting content.
Follow-Up and Feedback
Share post-visit resources, surveys, documents, contacts, next steps, and content that extends the relationship.
Connected to the Full Experience
The guest journey stays stronger when it shares the same current plan.
VisitCX connects guest-facing information to the VisitWorks operational record—including agendas created through the AgendaWorks module—and to the physical environment.
Use the current visit, guest, travel, logistics, communication, and program context as the foundation for the experience.
- Shared guest and visit information
- Status-aware before, during, and after content
- Connected forms, SurveyWorks feedback, and operational details
- Current agendas from the AgendaWorks module
Carry the same welcome, schedule, directions, and current information into the physical space.
- Dedicated guest and group welcomes
- Current schedules, maps, rooms, and announcements
- A continuous digital and on-site journey
The guest can move from preparation at home to arrival at the facility to follow-up afterward without the experience feeling fragmented.
What Success Can Feel Like
Less uncertainty. More confidence. A welcome that feels personal.
The value is not merely putting information online. It is helping each guest feel that the experience was prepared with them in mind.
Arrival, travel, schedules, people, maps, forms, and practical details are easier to understand before the day begins.
People see the agenda, content, resources, and details connected to their role and experience instead of a generic information dump.
Changing agendas, rooms, messages, resources, and logistics can continue to reflect the plan guests are actually experiencing.
Follow-up resources, surveys, documents, contacts, and next steps remain available after the physical experience ends.
Built for Guest-Facing Experiences
One flexible mobile experience can support many different audiences.
VisitCX can be shaped around the people you welcome, the experience they are having, and the information that helps them feel prepared and connected.
Customer Visits
Executive Briefings
Facility Tours
Trade Shows
Exhibitor Experiences
Event Attendees
Museums
Visitor Centers
Training Programs
School Groups
University Visits
Multi-Location Programs
Create a guest experience that feels current, personal, and made for the moment.
Tell us who you welcome, what they need to know, and how you want them to feel before, during, and after the experience.